Cancellations

At [Your Brand Name], we want to ensure your shopping experience is seamless. If you need to cancel an order, we are here to assist you. Please read our cancellation policy below:

Cancellation Window

• Orders can be canceled within 1 hour of placing your order. After this period, we begin processing and packing your items, and we cannot guarantee cancellation at that stage.
• If you have placed a custom or pre-order item, cancellations must be requested before the item is shipped.

How to Cancel Your Order

1. Email Us: Please send an email to [Your Email Address] with the subject line "Order Cancellation Request". Include your order number and any relevant details.
2. Live Chat: You can also contact us via our live chat option on our website for immediate assistance.

Refunds for Canceled Orders

• Once your order is successfully canceled, we will issue a refund to the original payment method.
• Please note, refunds may take up to 5-7 business days to appear on your account, depending on your payment provider.

Order Already Shipped?

• If your order has already shipped, we unfortunately cannot cancel it. However, you can return the item for a full refund once it arrives.
• Please refer to our Return Policy for more information on how to return your order.

Exchanges

If you’d like to exchange an item (for a different size or color), please follow the return process, and our team will guide you through the exchange process once your return is completed.

Contact Us

If you have any questions regarding cancellations or need assistance with your order, please reach out to our customer support team:

• Email: [Your Email Address]
• Phone: [Your Phone Number] (Optional)
• Live Chat: Available on our website

We appreciate your understanding and are happy to help in any way we can.

Thank you for shopping with [Your Brand Name]!